Question: What is the hotel doing to mitigate the risk of infection?
Answer: Extensive measures are being taken to protect guests and employees at each touchpoint along the guest journey through Abercorn Vancouver Airport Hotel , including physical distancing; mandatory screening for all guests and employees, which includes a temperature check; face coverings mandated for all employees and guests in all indoor public spaces and increased frequency of cleaning & disinfecting. We have signs placed around the hotel directing quarantine guest who checks in to make their way to their assigned rooms without having contact with our working staffs.
Question: I am scheduled to travel to Canada soon, will I be required to take the PCR COVID-19 test and book the mandatory three-night hotel stay?
Answer: Yes, all international travellers entering Canada will be required to complete these steps. You can find further details regarding the PCR molecular COVID-19 testing process on the Vancouver International Airport website, as well as details for booking your Government Approved Accommodation (GAA) for three-night isolation stay.
Question: What if my flight is delayed or is changed, affecting my arrival to the hotel?
Answer: Please contact our reservations department and we would be pleased to adjust your arrival date without penalty. Contact us toll free at + 1 604-270-7576. Note that the package is pre-paid at time of booking and is non-refundable.
Question: What is included for a three-night isolation stay at Abercorn-Inn Vancouver Airport Hotel?
Answer: This is an all-inclusive cost for a three-night stay that includes:
· Three nights of accommodation.
· Three full meals per day guests have the option of a Regular meal or a Vegetarian meal to choose from, water and non-alcoholic beverages (provided via contactless room service delivery).
· Complimentary WiFi for duration of stay.
Question: I am travelling with my pet, do you allow pets in the hotel?
Answer: Yes, we are a pet friendly hotel and would be pleased to welcome your pet. Please advise us when booking the reservation and we can arrange a pet room. Kindly note there is a $25 per stay pet fee.
Question: I have dietary restrictions, can you accommodate?
Answer: Yes, we are pleased to accommodate allergies and dietary restrictions. Please inform us of your dietary needs when during your check-in.
Question: What happens if someone staying at your hotel for isolation receives a positive test result?
Answer: The processes and criteria put in place by the Government of Canada and the Public Health Agency of Canada that are required for all Government Approved Accommodation (GAA) isolation hotels were specifically created to ensure isolation guests do not have any interaction or contact with hotel employees or other guests. In the event an isolation guest staying at
If Abercorn Vancouver Airport Hotel receives a positive PCR molecular COVID-19 test result, the hotel team would be required to immediately contact local health officials so that they can quickly and safely transport the guest to a designated government facility for quarantine. For more frequently asked questions regarding the Government of Canada’s mandatory 3-night stopover program, please visit the Government of Canada’s website.